Website accessibility at Castle Trust Bank: your questions answered
We want everyone to be able to use the Castle Trust Bank website comfortably and confidently. Managing your savings online should be straightforward, clear and accessible — whatever your individual needs.
That’s why we offer our Accessibility tool, which allows you to personalise how our website looks and works. Below, we answer some common questions about the tool, how it works and how it can help different accessibility needs.
What is our Accessibility tool?
Our Accessibility tool is an on screen feature that allows you to adjust the way our website appears and behaves. It gives you control over things like text size, colours, spacing, motion and navigation, so you can tailor the site to suit your needs.
You’ll find the tool via a small accessibility icon on the screen. Clicking it opens a menu of options that you can turn on or off at any time.
How does an accessibility tool work on a banking website?
The tool works instantly within your web browser. When you select a setting — such as larger text or higher contrast — the page updates straight away. Nothing you choose affects other users, and you can reset your preferences whenever you like.
Who is our Accessibility tool designed to help?
Our Accessibility tool is designed to support a wide range of customers, including people with:
- Visual impairments or reduced vision
- Colour blindness
- Dyslexia or other reading difficulties
ADHD, autism or sensory sensitivities - Motor or mobility challenges
- Age related changes to sight or coordination
It’s also helpful for anyone who simply prefers a clearer, more comfortable browsing experience.
Do I need a disability to use the Accessibility tool?
No. You don’t need a diagnosis or formal accessibility requirement. The tool is optional and available to everyone. If a particular setting makes our website easier for you to use, you’re welcome to use it.
How does our Accessibility tool help with reading and understanding content?
Increasing text size can support customers with low vision, age related sight changes or eye strain. Larger text makes it easier to read important information, such as interest rates, product features and terms, without needing to zoom the page manually.
How do spacing and readable fonts support dyslexia and low vision?
Our Accessibility tool allows you to adjust line spacing and use clearer fonts. These features can help people with dyslexia or visual processing difficulties by making text easier to track and reducing visual crowding.
Which accessibility features reduce eye strain and reading fatigue?
By adjusting font size, spacing and contrast, customers can reduce the effort needed to read on screen. This can be especially helpful when reviewing longer pages, such as FAQs or product details.
How does our Accessibility tool support customers with visual impairments?
Higher contrast between text and background helps people with low vision or colour blindness distinguish words, buttons and links more easily. Our Accessibility tool allows you to change colour settings to suit your preferences.
How does the tool help customers with colour blindness?
Some users find it difficult to tell certain colours apart. By increasing contrast and adjusting colour combinations, the tool reduces reliance on colour alone to convey meaning.
Can I reduce glare or switch to dark mode?
Yes. Customers who are sensitive to bright screens can adjust background colours or use darker display options, helping to reduce glare and improve comfort.
How does our Accessibility tool reduce distractions and improve focus?
Animations and moving elements can be distracting or uncomfortable for some people. The Accessibility tool allows you to reduce or stop motion, helping customers focus on the content that matters.
Why does simplifying layout improve accessibility?
A clearer, less cluttered layout can help customers with cognitive or sensory differences process information more easily. This makes it simpler to find key details about savings accounts and services.
How does our Accessibility tool improve website navigation?
The Accessibility tool improves how interactive elements are displayed, making them easier to identify and use. This can help customers who find precise mouse movements difficult.
Is the Castle Trust Bank website keyboard friendly?
Yes. Our website supports keyboard navigation, and the Accessibility tool helps make focus points clearer so it’s easier to see where you are on the page when navigating without a mouse.
How do focus indicators help with navigation?
Clear focus indicators highlight the active link or button, helping customers move through the site confidently using a keyboard or assistive technology.
Does our Accessibility tool work with screen readers and assistive technology?
The tool is designed to work alongside screen readers and other assistive technologies, helping ensure our content remains structured and usable.
How does the tool support assistive technology users?
By improving readability, layout clarity and navigation cues, the Accessibility tool complements existing assistive technology and supports a more consistent browsing experience.
How do I use our Accessibility tool?
Look for the accessibility icon on our website. Clicking it opens the menu of settings.
Do I need to download or install anything?
No. There’s nothing to download or install, and no changes are made to your account.
Can I turn accessibility settings on and off?
Yes. You can adjust, reset or turn off settings at any time.
Why is website accessibility important to us?
Accessible design helps customers manage their savings independently, confidently and securely. Accessibility is about treating customers fairly and thoughtfully. Our Accessibility tool is one of the ways we’re working to make our website welcoming and usable for as many people as possible.
Castle Trust Bank’s Accessibility tool allows customers to personalise how the website looks and works, making it easier to read, navigate and engage with content based on individual needs and preferences — Learn more about our accessibility statement.
