Working with Our Suppliers

We work with a wide range of suppliers to help deliver the best possible outcomes for our customers. Our approach to procurement is built on transparency, collaboration and doing the right thing. We value suppliers who share our commitment to acting with integrity, protecting the environment, and creating positive change for society.

Sourcing
Responsibly

We aim to source goods and services in a way that’s ethical, sustainable, and supports our values. That means we look beyond price and performance — considering the wider impact on people and the planet.

We’re committed to working with suppliers who:

  • Operate fairly and lawfully
  • Respect human rights and promote safe working conditions
  • Support environmental sustainability
  • Champion diversity, equity, and inclusion

Find out more here.

Due Diligence

Before working with any supplier, we carry out a series of checks to make sure you meet our standards for compliance, financial stability, and ethical practices. This helps us manage risk and protect our customers, colleagues, and wider stakeholders.

Our due diligence process may include:

  • Assessing your financial standing
  • Ensuring regulatory compliance
  • Checking alignment with our values and policies
  • Staying in regular contact to carry out reviews to ensure everything is working as it should
  • Carrying out audits - either remotely or on-site

We aim to make this process as straightforward and supportive as possible.

FSQS - Our
Supplier
Qualification
System

Castle Trust Bank is a registered buyer on the Financial Services Qualification System (FSQS) – a trusted platform used by banks and financial institutions to vet suppliers.

If you’re invited to register, FSQS will request a variety of information including basic company details, insurance and accreditation information, data and cyber security practices, resilience, and ESG (Environmental, Social, and Governance) information. It also covers areas like financial crime, data privacy, human resources, and physical security. The FSQS system is designed to streamline the collection and management of this data to reduce duplicate requests and simplify the third-party risk management process.

This process helps streamline onboarding and ensures a fair, consistent approach for everyone.

Find out more about FSQS here. 

Getting Paid

We know timely payment is important for your business.

At Castle Trust, we prioritise clear communication and timely payments to foster positive, lasting relationships with our suppliers. Our commitment to processing valid invoices within 30 days is reflected in our receipt of the Fair Payment Code Silver Award from the Office of the Small Business Commissioner, recognising the high standard of our payment practices.

To ensure prompt payment, please include the following details on your invoice:

  • Correct Castle Trust entity name
  • Total amount due
  • Correct address

If you ever have questions, our team is here to help.

We’ve been awarded the Office of the Small Business Commissioner (OSBC) Fair Payment Code Silver Award, meaning that at least 95% of all invoices are paid within 60 days, and at least 95% invoices to small businesses are paid within 30 days.

Policy Documents

We expect all suppliers to align with our key policies and standards. These documents outline what’s important to us and help ensure our values are upheld throughout our supply chain.

You can view and download our relevant policy documents here:

Scroll to Top