Savings Help and FAQs

Looking for help with our Self Service Portal? 


 Take a look at our guides for step by step help:

Logging in for the first time
Logging in

Placing your maturity instructions

Frequently Asked Questions

What is a Fixed Rate Saver?
A Fixed Rate Saver is a savings account that runs for a set period of time and pays interest monthly, annually or at maturity. The interest rate is fixed so you know exactly how much you will earn by the end of the term.
How much can I save in a Fixed Rate Saver?
You can invest from £1,000 up to £500,000. The maximum investment per transaction online is £100,000.
What is a Fixed Rate Cash ISA?
A Fixed Rate Cash ISA is a savings account that runs for a set period of time and pays interest monthly, annually or at maturity. The interest rate is fixed so you know exactly how much you will earn by the end of the term, using this year’s allowance and transferring in previous years’ allowances.
Can Castle Trust Bank change the interest rate on my fixed rate account?
Castle Trust Bank will not change the interest rate on fixed rate accounts for the duration of the term. In the 14 days after opening, your account will benefit from 'Our Best Rate Promise'.
What is 'Our Best Rate Promise'?
Your Fixed Rate Saver and Fixed Rate Cash ISA will benefit from ‘Our Best Rate Promise’, which means if we increase the interest rate for the product you have applied for at any point in the 14 days following the opening of your account, you will automatically receive the higher rate. If we reduce rates don’t worry, you will still receive the same rate that you applied for. If our rates do increase, you don't need to contact us, we will do everything and then send you confirmation of the new terms applicable to your Fixed Rate Saver/Fixed Rate Cash ISA.
What happens when my fixed rate savings account matures?
For customers with a Fixed Rate Saver or Fixed Rate Cash ISA , we will write to you before your maturity date to explain the options available to you so you can tell us what you want us to do with your money. If you choose to withdraw your money, you will receive it on the same day it matures. For example, if you opened a 1 Year Fixed Rate Saver on 15 September 2020 and chose to withdraw at maturity, you would receive your initial deposit plus any interest owed on 15 September 2021. You can find the date your account is due to mature on the account opening paperwork, you can also log in to the Self Service Portal to check the date and give maturity instructions when your account is close to maturing.
Can I withdraw money from my Fixed Rate Saver?
You can’t take money out of a Fixed Rate Saver until the account matures at the end of the term.
Can I withdraw money from my Fixed Rate Cash ISA?
This account has a fixed term, so you can only withdraw your money without incurring any charges at the end of the fixed term (also known as 'maturity'). You are permitted to make withdrawals (including transferring to another ISA provider) but this is subject to a loss of interest (known as the early exit charge), for fixed term accounts: 1 year = 90 days' interest, 2 year = 180 days' interest, 3 year = 270 days' interest, 5 years = 360 days' interest.
Are my savings protected by the FSCS?
Your eligible deposits with Castle Trust Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information about the compensation provided by the FSCS, refer to the FSCS website at fscs.org.uk.
What is a nominated bank account?
When you set up your savings account, you will be asked to provide details of your nominated bank account. This is the account you will use to deposit and withdraw funds and is where interest and maturity payments can be directed to, for most customers this would be their current account. You must use your nominated account to pay money into your Castle Trust Bank savings account, otherwise the money will be returned to you. For your security, there is a limit of one nominated bank account per customer, however you are free to change it following the first 14 days of opening your savings account.
Do I need to pay tax on a Castle Trust Bank savings account?
Interest is paid at the Gross Rate without deducting any tax. You may need to pay tax on any interest that exceeds your Personal Savings Allowance. For more information, please visit HMRC’s website hmrc.gov.uk.

Interest paid on Cash ISAs is tax-free.
Are there any fees?
There are no costs or fees to open and manage any Castle Trust Bank savings account.
Can I change my mind after opening a savings account?
You have the right to cancel your account during the 14 days from your account opening date, we call this the “Cooling Off Period”. You don’t need to give us a reason and we won’t charge you a cancellation fee.
How do I add funds to my account?
You can fund your account in a few different ways: by bank transfer from your nominated account, by debit card payment in the Self Service Portal or by sending a cheque in the post.
When are cheques credited?
If you make payment to your account by cheque, we will credit it to your account the next working day after we receive it.

Need to talk to someone?

Our Customer Service Team are happy to help you, call us on 0808 164 5000 Monday to Friday, 9am to 5pm.

If you're an existing customer with an online account, you can send us a Secure Message and a member of the team will get back to you.

Mortgages
Your home may be repossessed if you do not keep up repayments on your mortgage. Loans are subject to status, terms and conditions. This website is for information purposes only. If you are in any doubt regarding suitability of our products please seek advice from an accredited independent mortgage adviser.

Savings
Your eligible deposits with Castle Trust Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information about the compensation provided by the FSCS, refer to the FSCS website at fscs.org.uk.

Castle Trust is the trading name of both Castle Trust Capital plc (company number 07454474) and Castle Trust Capital Management Limited (company number 07504954) both registered in England and Wales with registered offices at 10 Norwich Street, London, EC4A 1BD. Castle Trust Capital plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under reference number 541910. Castle Trust Capital Management Limited is authorised and regulated by the Financial Conduct Authority, under reference number 541893.

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