For help with your savings account, or if you have any questions about our savings accounts, please get in touch with our Customer Service Team and we will be happy to help you:
- Phone: call us on (Freephone) 0808 164 5000, between 9am and 5pm Monday to Friday
- Email: email us at firstname.lastname@example.org – please take care not to send us sensitive personal information by email, also please be aware we are unable to accept maturity instructions sent via email
- Post: write to us at Castle Trust Bank, PO Box 6965, Basingstoke, RG24 4XE.
If you are calling from outside the UK, please call +441256 274986.
Be careful with your personal information
We want to help you keep your personal information safe from fraudsters. You should never send any personal information to us unless you are confident that the contact details you are using are genuine, and relate to a legitimate request from Castle Trust Bank.
If you are in any doubt about the validity of any request you have received, please contact on our published telephone number of 0808 164 5000 and we will be happy to help you.
If you have a query about an existing mortgage please call (Freephone) 0800 652 0008.
If you're having difficulty in paying your mortgage, find out how we can help.
Our products are only available via authorised financial intermediaries, so please contact your adviser if you would like to find out more about Castle Trust Bank.
If you wish to make a complaint, please let us resolve the issue as quickly as we can. Read our Complaints Procedure.