Apply online with the Self Service Portal
Since launching our new Self Service Portal in the summer, many of our customers have already registered to manage their savings online. We are now opening up the opportunity for our existing customers to apply for new savings accounts using the Self Service Portal. With all of your details already stored in our system, you can apply for a new account in minutes once your Self Service Portal access is set up.
Log in
Need help getting started on the Self Service Portal?
Our Self Service Portal makes it easy for you to keep on top of your Castle Trust Bank accounts online. Once your log in has been activated you'll be able to:
- Open a new savings account
- Check your account balances
- Send secure messages to our Team
- View copies of correspondence that have been sent to you
- View and download transactions
- Provide maturity instructions
- Download and use our banking app on your mobile phone
Please note, log in details used for our previous Self Service Portal (for customers who held a Castle Trust investment) will no longer work and we have sent new credentials to customers who have provided us with a mobile phone number, email address and nominated bank account. Passwords are provided by email so please check your spam folders if you have not received them, or contact us to set up new log in credentials.
Self Service Portal support
Other ways to apply
If you would prefer to apply by phone, give us a call and we will be happy to help you. Our Customer Service Team are available on 0808 164 5000 Monday to Friday, 9am to 5pm. If you would like to apply by post, you can download an application from our Downloads page.
Download an application form
Our Best Rate Promise
Our fixed rate accounts benefit from 'Our Best Rate Promise', which means if we increase the interest rate for the account you have applied for at any point in the 14 days following the opening of your account, you will automatically receive the higher rate. If we reduce rates don't worry, you will still receive the same rate that you applied for. If our rates do change, you do not need to contact us, we will do everything and then send you confirmation of the new terms applicable to your Fixed Rate Saver or Fixed Rate Cash ISA.