On 15th June 2020, with the support of our customers, we became a fully authorised bank, authorised and regulated by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. All investments held by our customers have now been converted into savings accounts, still paying the same return and maturing on the same date. We remain focused on our existing customers and our savings accounts are currently exclusively available to existing customers with maturing funds. We are not offering new accounts at this time and will be launching our new savings accounts this autumn.
What does this mean for our customers?
Customers will now benefit from:
- The same level of FSCS protection as other banks
- Online banking with our new, enhanced Self Service Portal
- Managing their accounts on the go with our new mobile app
If you have not received your new log in details, please contact us on our email address firstname.lastname@example.org and we will be able to set this up for you. You will need to register on the Self Service Portal first and then you can use these same log in details to start managing your accounts on our mobile app. Please note, passwords are provided by email so please check your spam folders if you have not received them.
Customers coming up to maturity will be offered the option to reinvest into a new savings account, and we look forward to offering our savings accounts to everyone else later this year.
Savings accounts for maturing customers
For customers that have received a letter from us about their upcoming maturing account, you can find out more about the accounts we have exclusively available for you here.
When can I open a new savings account?
Our savings products are currently only available to our existing customers whose accounts are maturing. We're very excited to be launching a new range of savings accounts later this autumn. To be one of the first to know, fill in the form at the bottom of the page and we'll send you our latest news including product launches.