Help & FAQs
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Read on to see our general FAQs, and to find out more about funding your account, using our online services, and documentation.
Protect yourself from fraud, scams, and digital threats
We recognise that we play an important role in helping to protect the environment and support social initiatives whilst making sure our business is well governed. That is why we have developed our ESG plan, a copy of which you can be found here. Our plan aims to preserve the measures we already have in place and set ambitious targets for the next year and beyond.We recognise that we play an important role in helping to protect the environment and support social initiatives whilst making sure our business is well governed. That is why we have developed our ESG plan, a copy of which you can be found here. Our plan aims to preserve the measures we already have in place and set ambitious targets for the next year and beyond.
At Castle Trust Bank, your safety matters. As scammers get smarter, we’re here to make sure you stay one step ahead. This section covers the common types of fraud, how to spot the warning signs, and what to do if something doesn’t feel right.
Spot the common tactics
- Scammers use all kinds of tricks to get hold of your information or money. Here are some of the most common:’
- Phishing – Fake emails pretending to be from your bank or delivery companies, asking you to “verify” your details.
- Vishing – Phone calls claiming to be from your bank or even the police, telling you your money’s at risk.
- Smishing – Texts that look like they’re from trusted sources (like Royal Mail or PayPal), with links to fake websites.
- Purchase Scams – You buy something from an online ad or social media, but the product never arrives.
- Money Mule Schemes – Someone asks you to move money for them, often saying they’re abroad or can’t access their account—this could make you part of criminal activity.
How to stay safe
- Think before you click – Stop and check if that link, email or text is real.
- Never share PINs or passwords – We’ll never ask you for these.
- Check the sender – All Castle Trust Bank emails come from @castletrust.co.uk.
- Stay up to date – Know what scams are out there.
- Listen to your instincts – If something feels off, it probably is.
What to do if you suspect fraud
- Contact us immediately – using the contact details at the top of this page
- Get in touch with your bank – They can freeze your account or stop suspicious transactions.
- Report it to Action Fraud – Go to www.actionfraud.police.uk or call 0300 123 2040.