Castle Trust’s priority is the well-being of its customers and colleagues. We would like to reassure our customers that we are here to provide support in these difficult times. Our online, post and phone channels remain open and please bear with us if it takes a little longer than normal for us to respond to you. There are steps you can take to help us focus our resources on the customers who need us most at this time:
- Manage your investments online: if you have already registered for the Self Service Portal, you can see the value and terms of your holdings, update your personal information and send secure messages to our team. Customers who have received a communication about their upcoming maturity can also provide their instructions online.
- Register your bank details: if you take your interest quarterly or plan to redeem your bond at maturity, these payments can be made direct into your bank account avoiding the need to send cheques in the mail. To receive payments direct to your bank account please login to your online account and update your information there. Alternatively, contact us on (Freephone) 0808 164 5000 between 9am and 5pm Monday to Friday.
- See if your question is answered on our website: we have an FAQ section below which may be able to help you. We also have a dedicated page to keep people updated with our Banking Licence Application and the Scheme of Arrangement for converting investments into bank deposits.
We hope you and your loved ones are keeping well and we thank you for your cooperation in helping us to serve our customers most in need. If you need to write to us, our address is Castle Trust, PO Box 6965, Basingstoke, RG24 4XE and our freephone number, 0808 164 5000, continues to be available between 9am and 5pm Monday to Friday.